Call Center

Division :  Customer Relation
Location :  Phnom Penh

Job Requirement

  • Bachelor degree in year 2 or 3 of related fields
  • Strong time management and commitment
  • Creativity / Adaptability
  • Good collaboration, teamwork, and interpersonal skills
  • Good at problem solving
  • Organizing and planning
  • Good at knowledge of communication
  • Good at customer relations management
  • Good at computer skill (Ms. Word and Ms. Excel) 

Job Description

  • Conduct maintenance reminder call
  • Make appointment preparation
  • Monitor appointment control
  • Handle customer complaint
  • Conduct Post Service Follow Up (PSFU) Call
  • Call campaign
  • Conduct customer satisfaction survey
  • Receive call-in from customer
  • Make daily appointment report
  • Make monthly report (FIR, CSI, 1K)
  • Update customer feedback
  • Increase customer retention through hearty service
  • Perform other tasks assign by leader and manager 

How to apply

Interested candidates are requested to submit a Cover Letter and detailed CV stated position clearly with a current photo to the address below:

TOYOTA (CAMBODIA) CO., LTD.

Human Resource & General Affairs Division

Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh, Kingdom of Cambodia

Or E-mail: recruitment@toyota.com.kh

Tel: 017 333 521 / 017 222 077 / 086 333 198 

Only shortlisted & qualified candidates will be notified. Resumes will be kept confidentially and non-returnable.